Make Claims Administration a Revenue Generator - Not a Cost Centre
Most firms still treat claims administration as a necessary expense.
A vendor.
A budget line.
A cost to control.
At Nuvo Claims Inc., we think that framing is outdated — and expensive.
Our Shared Responsibility Model turns claims administration into:
A revenue-generating opportunity
A structural safeguard
A strategic partnership — not a transactional service
And it does so without compromising fiduciary integrity or court transparency.
Let’s get to the real shift.
From Cost Centre to Revenue Opportunity
Under the traditional model, administration fees are simply deducted from the case economics.
It’s overhead. End of story.
Administration isn’t just processing forms. It’s managing thousands — sometimes millions — of moving parts, and how efficiently that’s done directly affects the financial outcome.
Under Nuvo’s model, administration becomes part of the case’s financial strategy.
Revenue Sharing — Not Revenue Extraction
Instead of positioning administration as a sunk cost, we introduce a revenue-sharing structure that aligns incentives between the firm and Nuvo.
In practical terms, that means administration is structured so that:
The firm shares in the financial efficiencies created through disciplined execution
When program costs are managed effectively, the benefit does not accrue solely to the administrator
Nuvo’s compensation is tied to performance — not to extracting value from settlement funds
In other words, we don’t profit from the class recovery. We profit from running an excellent program.
The result is true alignment:
The firm participates in the upside created by operational efficiency
Administrative excellence directly benefits both parties
We are financially aligned with successful execution
The conversation shifts from:
“How much will this cost us?”
to:
“How can we structure this to create value on the admin side of cases we’re already running?”
This is not about inflating fees. It’s about creating efficiency-driven economics that benefit both sides.
The Structural Safeguard: The Firm Holds the Trust
Here’s where we deliberately diverge from parts of the traditional administrator model:
The law firm retains control of the trust account and settlement funds.
Nuvo never touches the settlement assets.
That single structural decision eliminates an entire category of risk that has drawn increasing scrutiny in the industry. If we never control the funds:
We cannot retain interest
We cannot benefit from settlement principal
We cannot create undisclosed compensation tied to class assets
Not because we promised we wouldn’t. Because we structurally can’t. And in today’s environment, structure speaks louder than assurances.
(For a deeper look at the broader industry economics driving this shift, see our related post: The Hidden Economics of Claims Administration in the US.)
Courts Don’t Like Surprises. Neither Do Firms.
Class actions operate on trust.
Judges expect fiduciary discipline.
Clients expect stewardship.
Opposing counsel expects scrutiny.
Ambiguity around money flow is where confidence erodes fastest.
By separating administrator revenue entirely from settlement funds, we remove:
The perception of hidden compensation
Questions about who benefits from what
Future “why wasn’t this disclosed?” conversations
The model becomes clean. Defensible. Predictable. And in class actions, predictable is powerful.
From Vendor to Strategic Partner
The traditional administrator relationship is transactional:
You hire.
They invoice.
You hope it runs smoothly.
Our Shared Responsibility Model is different.
You retain fiduciary control of the trust.
We provide full operational execution.
Incentives are aligned.
Revenue participation replaces pure expense.
This is not outsourcing. It’s integration.
Administration becomes part of your case strategy — financially and structurally — not just a service provider at the end of the pipeline.
The Bottom Line
Claims administration doesn’t need to sit quietly in the expense column.
With the right structure, it becomes:
A strategic differentiator
A reputational safeguard
A revenue-aligned partnership
A structural signal of fiduciary integrity
Law firms partnering with Nuvo Claims Inc. receive full operational support while preserving trust-account control — a model that eliminates the perception of hidden revenue and reinforces transparency for courts and clients alike.
Because administration shouldn’t just close the case. It should strengthen it.
If your firm is closing a case soon and rethinking how administration fits into your case economics and reputational strategy, let’s start that conversation.